We keep this simple: we only collect what we need to tell you about our launch and to answer your messages. We never sell your information or share it with anyone for their own marketing.
Who we are
This website is run by Big Baps Sandwich Bar. We are the "controller" of the personal information described here. For any privacy question or request, email hello@bigbaps.online.
What we collect and why
Newsletter sign-ups
When you join our launch list we collect your email address, the date and time you signed up and confirmed, and your IP address (a record of where the sign-up came from). We send you one email asking you to confirm. Once you confirm, we'll email you about our launch, your discount and future Big Baps news and offers.
Lawful basis: your consent. You can withdraw it at any time using the unsubscribe link in every email, or by emailing us.
Contact form
When you send us a message we collect your name, email address, phone number (if you give it), your message and your IP address. We use these only to reply and deal with your enquiry.
Lawful basis: our legitimate interest in answering people who get in touch with us.
Keeping the site secure
To stop spam and abuse we briefly record the IP address used to submit our forms, so we can limit repeated submissions.
Lawful basis: our legitimate interest in keeping the website and our inbox free from spam and abuse.
Cookies
We use one cookie, bbsid. It is a strictly necessary session cookie that makes our forms work securely,
and it is deleted when you close your browser. We don't use advertising or analytics cookies.
Who we share it with
We only share your information with the services that help us run this website:
- Our web hosting and email providers, who store our website, database and emails on our behalf.
- Google, which provides the fonts on this site. Your browser connects to Google to load them, so Google receives your IP address.
Google may process data in the United States. Where it does, Google protects it with safeguards recognised under UK law, such as the UK Extension to the EU–US Data Privacy Framework. We may also share information if the law requires us to.
If you order from us through Grab or another delivery app, that app collects and uses your information under its own privacy policy.
How long we keep it
- Unconfirmed sign-ups: deleted automatically after 30 days if you don't click the confirmation link.
- Confirmed sign-ups: kept until you unsubscribe. After that we keep only your email address and the date you left, so that we never email you by mistake. Ask us if you'd like this deleted completely.
- Contact messages: deleted automatically after 24 months.
- Spam-protection IP records: deleted automatically after 24 hours.
Your rights
Under UK data protection law you have the right to:
- get a copy of the personal information we hold about you;
- have it corrected if it's wrong;
- have it deleted;
- restrict or object to how we use it;
- receive it in a format you can take elsewhere;
- withdraw your consent to marketing emails at any time.
To use any of these rights, email hello@bigbaps.online. We'll respond within one month.
If you're unhappy with how we've handled your information, you can complain to the Information Commissioner's Office (ICO) at ico.org.uk or on 0303 123 1113. We'd appreciate the chance to put things right first, so please contact us.
Keeping it safe
Your information is stored in a password-protected database that only we can access. Confirmation links are single-use and expire after 7 days.
Changes to this policy
If we change this policy we'll update the date at the top of this page. If the changes are significant, we'll let our newsletter subscribers know by email.